Recently I was tempted to very loudly tell a salesperson to shut up and leave me alone.
I’ve worked retail long enough to know management puts a lot of pressure on sales associates to push the company credit card. They provide all sorts of helpful tools to overcome objections, and expect their workers to talk a certain percentage of customers into applying right then and there.
Most of the time, a bored sales associate rattles off a line something like, “Would you like to save ten percent today with a (company name) credit card and receive notices about special sales exclusively for our card-holding customers?” I smile and say thank you, no, and we proceed with the purchase.
Recently, however, my mom and I were shopping, and it didn’t go so smoothly. After the initial question, I replied, “We’re not interested.”
“You’d get special discounts throughout the year, and can easily take advantage of our already low prices.”
“We’re not interested.”
“It would only take a minute to apply. I’m sure you’d be approved.” Seriously? You’re sure?
“We’re not interested.”
“We have so much wonderful merchandise, I’d hate for you to lose out…”
This was the point where I wanted to shout, “WE ARE NOT INTERESTED. JUST RING UP OUR PURCHASE AND STOP HARASSING US ABOUT YOUR DAMN CARD.”
It was my mom’s birthday, and we were shopping for her, so I stopped myself. Okay, I may not have done it anyway. But I really wanted to let this whiny-voiced woman know how offensive she was being.
Moderation in everything. I can’t say it’s outside the realm of possibilities that either my mom or I would apply for that company’s credit card in the future. If we do, I can guarantee it won’t be because of pushy sales tactics.
Persuasion is a game for diplomats. To truly bring someone around to your side, you need to find some common ground, build a rapport. I don’t know how you’d do that in the above situation, except to say I do know most of us expect the question and know whether or not we want to save ten percent today. Your best bet at winning me over is a friendly attitude and understanding smile.
But what if what you’re trying to sell is something far more personal, something that people feel passionately about? Never discuss religion or politics, the saying goes, and we all know why. You’re likely to end up in a fruitless argument.
Today I (somewhat foolishly) responded to a friend who is a true believer in an Unnamed Politician. Okay, Donald Trump. I’m not. Wisest to stay away from any confrontation, because I won’t change my friend’s mind. But he had written something on Facebook I strongly disagreed with, so I felt compelled to respond.
I knew what not to say. I laid out the reasons for my feelings in a straightforward manner, and sought the narrow path of common ground with my friend. “I don’t expect any president to be perfect,” I wrote in part, “and I respect that it is a challenging job. I want all of our presidents to succeed, just as I want our country to succeed. I just don’t trust President Trump.”
My friend, who has different ideas than I do about what will make our country successful, replied in a gracious and kind manner, saying (among other things) that while he didn’t vote for President Obama, he was willing to give him a chance, but disagreed about the direction he was taking.
We will never agree about politics, but we will listen to the other, and maybe learn something valuable.
And we’ll remain friends, and that is more important than any argument about politics.
Image Credits: (Path) © studioturburu — Adobe Stock/Fotolia (Screaming Woman) © Igor Zakowski — Adobe Stock/Fotolia; (Flag) © Bigstock